Southern Cross Care Young Residential Aged Care
Demondrille Street, Young NSW 2594
Overview
Southern Cross Care Young Residential Aged Care is a residential aged care home in Young NSW 2594, in the Hilltops local government area.
- Overall Star Rating
- Registered places
- 83
- Provider register entry
- Southern Cross Care (NSW & ACT) Limited
- Registration status
- Registered
Quality
Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.
- Residents' experience
- Compliance
- Staffing
- Quality measures
What residents said
An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.
Do you like the food here?
- Always
- 33%
- Most of the time
- 20%
- Some of the time
- 40%
- Never
- 7%
Do you feel safe here?
- Always
- 73%
- Most of the time
- 20%
- Some of the time
- 7%
- Never
- 0%
Is this place well run?
- Always
- 20%
- Most of the time
- 53%
- Some of the time
- 27%
- Never
- 0%
Do you get the care you need?
- Always
- 40%
- Most of the time
- 40%
- Some of the time
- 20%
- Never
- 0%
Do staff know what they are doing?
- Always
- 20%
- Most of the time
- 60%
- Some of the time
- 20%
- Never
- 0%
Are you encouraged to do as much as possible for yourself?
- Always
- 53%
- Most of the time
- 27%
- Some of the time
- 20%
- Never
- 0%
Do staff explain things to you?
- Always
- 27%
- Most of the time
- 40%
- Some of the time
- 33%
- Never
- 0%
Do staff treat you with respect?
- Always
- 40%
- Most of the time
- 27%
- Some of the time
- 33%
- Never
- 0%
Do staff follow up when you raise things with them?
- Always
- 27%
- Most of the time
- 40%
- Some of the time
- 27%
- Never
- 7%
Are staff kind and caring?
- Always
- 33%
- Most of the time
- 47%
- Some of the time
- 20%
- Never
- 0%
Do you have a say in your daily activities?
- Always
- 73%
- Most of the time
- 27%
- Some of the time
- 0%
- Never
- 0%
How likely are you to recommend this residential aged care home to someone?
- Always
- 33%
- Most of the time
- 27%
- Some of the time
- 20%
- Never
- 20%
Regulatory decisions
The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.
- Decision
- Notice of Non-Compliance (NCN)
- Applied
- Ends
- Compliance rating reason, as published
- No current regulatory decisions and no Quality Standards grades recorded, whilst operating continuously for over 3 years
Quality measures
The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.
| Measure | This home | Median across homes |
|---|---|---|
| Had a fall risk-adjusted | 35% | 30% |
| Major injury from a fall risk-adjusted | 5% | 1% |
| Pressure injuries risk-adjusted | 1% | 0% |
| Significant unplanned weight loss risk-adjusted | 8% | 7% |
| Restrictive practices used | 10% | 17% |
| Prescribed nine or more medicines | 35% | 35% |
| Antipsychotics without a psychosis diagnosis | 14% | 9% |
Care minutes
Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.
Up to 10% of the registered nurse target can be met by enrolled nurses.
- Actual care minutes
- 211 minutes per resident per day
- Target care minutes
- 210 minutes per resident per day
- Difference
- +1 min
- Actual registered nurse minutes
- 43 minutes per resident per day
- Target registered nurse minutes
- 43 minutes per resident per day
- Registered nurse difference
- +0 min
Funding
- Annual Commonwealth funding (2024-25)
- $9,340,102.34
- Funding per bed per day
- $308.31 per bed per day
Provider
The Service List names Southern Cross Care (NSW & ACT) Limited, a religious not-for-profit organisation, as its provider.
All residential homes listed for Southern Cross Care (NSW & ACT) Limited
Other residential homes nearby
- Mercy Place Mount St Joseph'sYoung 2594
Data source
Service information: Service List, edition 2025-06-30.
Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.
Provider registration: ACQSC provider register, edition 2026-08-13.