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Aged Care Compass

Arcare Maidstone

31 Hampstead Road, Maidstone VIC 3012

Front entrance of the residence at duskReception desk with chairs in the entrance foyerLounge with sofas and blue cushions+7 photographs — starting at photograph 5 of this home’s 11

Photos: Arcare Aged Care, copied . Is one of these yours?

Overview

Arcare Maidstone is a residential aged care home in Maidstone VIC 3012, in the Maribyrnong local government area.

Sources: Service List, as at .

Overall Star Rating
4 out of 5
Registered places
89
Provider register entry
Arcare Pty Ltd
Registration status
Registered

Quality

Source: Star Ratings, as at

Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.

Residents' experience
3 out of 5
Compliance
5 out of 5
Staffing
3 out of 5
Quality measures
3 out of 5

What residents said

Source: Star Ratings, as at · Survey conducted in 2026

An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.

  1. Do you like the food here?

    Always
    35%
    Most of the time
    29%
    Some of the time
    35%
    Never
    0%

  2. Do you feel safe here?

    Always
    76%
    Most of the time
    12%
    Some of the time
    12%
    Never
    0%

  3. Is this place well run?

    Always
    35%
    Most of the time
    41%
    Some of the time
    24%
    Never
    0%

  4. Do you get the care you need?

    Always
    65%
    Most of the time
    18%
    Some of the time
    18%
    Never
    0%

  5. Do staff know what they are doing?

    Always
    35%
    Most of the time
    41%
    Some of the time
    24%
    Never
    0%

  6. Are you encouraged to do as much as possible for yourself?

    Always
    47%
    Most of the time
    29%
    Some of the time
    24%
    Never
    0%

  7. Do staff explain things to you?

    Always
    29%
    Most of the time
    53%
    Some of the time
    18%
    Never
    0%

  8. Do staff treat you with respect?

    Always
    59%
    Most of the time
    18%
    Some of the time
    24%
    Never
    0%

  9. Do staff follow up when you raise things with them?

    Always
    47%
    Most of the time
    29%
    Some of the time
    18%
    Never
    6%

  10. Are staff kind and caring?

    Always
    65%
    Most of the time
    12%
    Some of the time
    24%
    Never
    0%

  11. Do you have a say in your daily activities?

    Always
    65%
    Most of the time
    24%
    Some of the time
    6%
    Never
    6%

  12. How likely are you to recommend this residential aged care home to someone?

    Always
    47%
    Most of the time
    35%
    Some of the time
    12%
    Never
    6%

Questions and answer options are shown as the Department of Health, Disability and Ageing publishes them. Figures are rounded, so one question's answers may not add to 100.

Regulatory decisions

Source: Star Ratings, as at

The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.

This Star Ratings extract names no regulatory decision for this home.

This is not a full compliance history. The Aged Care Quality and Safety Commission publishes its regulatory decisions at agedcarequality.gov.au.

Quality measures

Source: Star Ratings, as at · Measured January to March 2026

The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.

MeasureThis homeMedian across homes
Had a fall risk-adjusted30%30%
Major injury from a fall risk-adjusted0%1%
Pressure injuries risk-adjusted0%0%
Significant unplanned weight loss risk-adjusted6%7%
Restrictive practices used31%17%
Prescribed nine or more medicines33%35%
Antipsychotics without a psychosis diagnosis14%9%

* Risk-adjusted by the Department of Health, Disability and Ageing.

Median calculated by Aged Care Compass across homes in this directory with a published figure.

Care minutes

Source: Star Ratings, as at · Measured January to March 2026

Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.

Up to 10% of the registered nurse target can be met by enrolled nurses.

Actual care minutes
226 minutes per resident per day
Target care minutes
224 minutes per resident per day
Difference
+2 min
Actual registered nurse minutes
46 minutes per resident per day
Target registered nurse minutes
45 minutes per resident per day
Registered nurse difference
+1 min

Funding

Source: Service List, as at

Annual Commonwealth funding (2024-25)
$9,986,392.97
Funding per bed per day
$307.42 per bed per day

Provider

The Service List names Arcare Pty Ltd, a private for-profit organisation, as its provider.

Sources: Service List, as at ; Star Ratings, as at .

All residential homes listed for Arcare Pty Ltd

Other residential homes nearby

Up to 6 homes within 20 km in the same state, chosen by straight-line distance between Service List locations and listed by suburb.

All residential homes in Maribyrnong, VIC

Data source

Service information: Service List, edition 2025-06-30.

Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.

Provider registration: ACQSC provider register, edition 2026-08-13.

Photos: Arcare Aged Care, copied . Is one of these yours?