Bolton Clarke Glendale

435 Dalrymple Road, Mount Louisa QLD 4814

Covered outdoor dining area with hills beyond — Photos: Bolton Clarke, copied 26 September 2026. Is one of these yours?

Residence garden with palm trees and a walkway — Photos: Bolton Clarke, copied 26 September 2026. Is one of these yours?

Overview

Bolton Clarke Glendale is a residential aged care home in Mount Louisa QLD 4814, in the Townsville local government area.

Sources: Service List, as at 2025-06-30.

Overall Star Rating: 4 out of 5
Registered places: 95
Provider register entry: RSL Care RDNS Limited
Registration status: Registered

Quality

Source: Star Ratings, as at 2026-08-01

Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.

Residents' experience: 4 out of 5
Compliance: 5 out of 5
Staffing: 4 out of 5
Quality measures: 1 out of 5

What residents said

Source: Star Ratings, as at 2026-08-01 · Survey conducted in 2025

An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.

Do you like the food here?
Always
39%
Most of the time
56%
Some of the time
6%
Never
0%
Do you feel safe here?
Always
83%
Most of the time
17%
Some of the time
0%
Never
0%
Is this place well run?
Always
50%
Most of the time
50%
Some of the time
0%
Never
0%
Do you get the care you need?
Always
67%
Most of the time
33%
Some of the time
0%
Never
0%
Do staff know what they are doing?
Always
67%
Most of the time
33%
Some of the time
0%
Never
0%
Are you encouraged to do as much as possible for yourself?
Always
72%
Most of the time
28%
Some of the time
0%
Never
0%
Do staff explain things to you?
Always
56%
Most of the time
44%
Some of the time
0%
Never
0%
Do staff treat you with respect?
Always
83%
Most of the time
17%
Some of the time
0%
Never
0%
Do staff follow up when you raise things with them?
Always
50%
Most of the time
39%
Some of the time
11%
Never
0%
Are staff kind and caring?
Always
61%
Most of the time
39%
Some of the time
0%
Never
0%
Do you have a say in your daily activities?
Always
67%
Most of the time
33%
Some of the time
0%
Never
0%
How likely are you to recommend this residential aged care home to someone?
Always
72%
Most of the time
28%
Some of the time
0%
Never
0%

Questions and answer options are shown as the Department of Health, Disability and Ageing publishes them. Figures are rounded, so one question's answers may not add to 100.

Regulatory decisions

Source: Star Ratings, as at 2026-08-01

The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.

This Star Ratings extract names no regulatory decision for this home.

This is not a full compliance history. The Aged Care Quality and Safety Commission publishes its regulatory decisions at agedcarequality.gov.au.

Quality measures

Source: Star Ratings, as at 2026-08-01 · Measured January to March 2026

The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.

Measure	This home	Median across homes
Had a fall risk-adjusted	33%	30%
Major injury from a fall risk-adjusted	3%	1%
Pressure injuries risk-adjusted	0%	0%
Significant unplanned weight loss risk-adjusted	9%	7%
Restrictive practices used	17%	17%
Prescribed nine or more medicines	35%	35%
Antipsychotics without a psychosis diagnosis	12%	9%

* Risk-adjusted by the Department of Health, Disability and Ageing.

Median calculated by Aged Care Compass across homes in this directory with a published figure.

Care minutes

Source: Star Ratings, as at 2026-08-01 · Measured January to March 2026

Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.

Up to 10% of the registered nurse target can be met by enrolled nurses.

Actual care minutes: 215 minutes per resident per day
Target care minutes: 214 minutes per resident per day
Difference: +1 min
Actual registered nurse minutes: 48 minutes per resident per day
Target registered nurse minutes: 43 minutes per resident per day
Registered nurse difference: +5 min

Funding

Source: Service List, as at 2025-06-30

Annual Commonwealth funding (2024-25): $10,771,109.55
Funding per bed per day: $310.63 per bed per day

Provider

The Service List names RSL Care RDNS Limited, a charitable not-for-profit organisation, as its provider.

Sources: Service List, as at 2025-06-30; Star Ratings, as at 2026-08-01.

All residential homes listed for RSL Care RDNS Limited

Other residential homes nearby

Up to 6 homes within 20 km in the same state, chosen by straight-line distance between Service List locations and listed by suburb.

The Good Shepherd Nursing HomeAnnandale 4814
Ozcare DouglasDouglas 4814
Regis KirwanKirwan 4817
Blue Care Townsville Mt Louisa Aged Care FacilityMount Louisa 4814
Ozcare Villa VincentMundingburra 4812
Parklands Residential Aged Care FacilityThuringowa Central 4817

All residential homes in Townsville, QLD

Data source

Service information: Service List, edition 2025-06-30.

Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.

Provider registration: ACQSC provider register, edition 2026-08-13.