Palm Lake Care Toowoomba
149 Hogg Street, Cranley QLD 4350
+21 photographs — starting at photograph 5 of this home’s 25Overview
Palm Lake Care Toowoomba is a residential aged care home in Cranley QLD 4350, in the Toowoomba local government area.
- Overall Star Rating
- Registered places
- 148
- Provider register entry
- Palm Lake Care Operations Pty Ltd
- Registration status
- Registered
Quality
Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.
- Residents' experience
- Compliance
- Staffing
- Quality measures
What residents said
An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.
Do you like the food here?
- Always
- 29%
- Most of the time
- 29%
- Some of the time
- 29%
- Never
- 12%
Do you feel safe here?
- Always
- 62%
- Most of the time
- 25%
- Some of the time
- 8%
- Never
- 4%
Is this place well run?
- Always
- 33%
- Most of the time
- 42%
- Some of the time
- 12%
- Never
- 12%
Do you get the care you need?
- Always
- 54%
- Most of the time
- 33%
- Some of the time
- 12%
- Never
- 0%
Do staff know what they are doing?
- Always
- 42%
- Most of the time
- 38%
- Some of the time
- 17%
- Never
- 4%
Are you encouraged to do as much as possible for yourself?
- Always
- 67%
- Most of the time
- 17%
- Some of the time
- 12%
- Never
- 4%
Do staff explain things to you?
- Always
- 29%
- Most of the time
- 38%
- Some of the time
- 25%
- Never
- 8%
Do staff treat you with respect?
- Always
- 42%
- Most of the time
- 50%
- Some of the time
- 8%
- Never
- 0%
Do staff follow up when you raise things with them?
- Always
- 21%
- Most of the time
- 25%
- Some of the time
- 42%
- Never
- 12%
Are staff kind and caring?
- Always
- 50%
- Most of the time
- 38%
- Some of the time
- 12%
- Never
- 0%
Do you have a say in your daily activities?
- Always
- 58%
- Most of the time
- 17%
- Some of the time
- 25%
- Never
- 0%
How likely are you to recommend this residential aged care home to someone?
- Always
- 58%
- Most of the time
- 25%
- Some of the time
- 12%
- Never
- 4%
Regulatory decisions
The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.
- Decision
- Notice of Requirement to Agree
- Applied
- Ends
- Compliance rating reason, as published
- Regulatory decision became non-current within the past year, and no Quality Standards grades recorded
Quality measures
The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.
| Measure | This home | Median across homes |
|---|---|---|
| Had a fall risk-adjusted | 37% | 30% |
| Major injury from a fall risk-adjusted | 5% | 1% |
| Pressure injuries risk-adjusted | 0% | 0% |
| Significant unplanned weight loss risk-adjusted | 5% | 7% |
| Restrictive practices used | 10% | 17% |
| Prescribed nine or more medicines | 40% | 35% |
| Antipsychotics without a psychosis diagnosis | 10% | 9% |
Care minutes
Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.
Up to 10% of the registered nurse target can be met by enrolled nurses.
- Actual care minutes
- 254 minutes per resident per day
- Target care minutes
- 207 minutes per resident per day
- Difference
- +47 min
- Actual registered nurse minutes
- 79 minutes per resident per day
- Target registered nurse minutes
- 42 minutes per resident per day
- Registered nurse difference
- +37 min
Funding
- Annual Commonwealth funding (2024-25)
- $15,784,212.33
- Funding per bed per day
- $292.19 per bed per day
Provider
The Service List names Palm Lake Care Operations Pty Ltd, a private for-profit organisation, as its provider.
All residential homes listed for Palm Lake Care Operations Pty Ltd
Other residential homes nearby
- Bupa GlenvaleGlenvale 4350
- Ozcare - ToowoombaGlenvale 4350
- Infinite Care Mount LoftyHarlaxton 4350
- TriCare Toowoomba Aged Care ResidenceMt Lofty 4350
- Lutheran Services - Northridge SalemRockville 4350
- The Brodribb HomeToowoomba 4350
Data source
Service information: Service List, edition 2025-06-30.
Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.
Provider registration: ACQSC provider register, edition 2026-08-13.