Skip to main content
Aged Care Compass

Mercy Place Ave Maria

25 Graham Street, Shepparton VIC 3630

Red brick residence across a landscaped garden and pondPath through shrubs to the red brick entranceChapel seating beneath colourful stained glass windows+3 photographs — starting at photograph 5 of this home’s 7

Photos: Mercy Health, copied . Is one of these yours?

Overview

Mercy Place Ave Maria is a residential aged care home in Shepparton VIC 3630, in the Greater Shepparton local government area.

Sources: Service List, as at .

Overall Star Rating
3 out of 5
Registered places
91
Provider register entry
Mercy Aged and Community Care Ltd
Registration status
Registered

Quality

Source: Star Ratings, as at

Every figure here is published by the Department of Health, Disability and Ageing. Aged Care Compass publishes them unchanged and does not rate homes itself.

Residents' experience
3 out of 5
Compliance
4 out of 5
Staffing
2 out of 5
Quality measures
1 out of 5

What residents said

Source: Star Ratings, as at · Survey conducted in 2026

An independent team surveys residents for the Residents' experience rating. Each figure is the percentage of residents surveyed who gave that answer.

  1. Do you like the food here?

    Always
    22%
    Most of the time
    50%
    Some of the time
    17%
    Never
    11%

  2. Do you feel safe here?

    Always
    56%
    Most of the time
    28%
    Some of the time
    17%
    Never
    0%

  3. Is this place well run?

    Always
    22%
    Most of the time
    50%
    Some of the time
    28%
    Never
    0%

  4. Do you get the care you need?

    Always
    50%
    Most of the time
    44%
    Some of the time
    6%
    Never
    0%

  5. Do staff know what they are doing?

    Always
    17%
    Most of the time
    56%
    Some of the time
    22%
    Never
    6%

  6. Are you encouraged to do as much as possible for yourself?

    Always
    22%
    Most of the time
    50%
    Some of the time
    28%
    Never
    0%

  7. Do staff explain things to you?

    Always
    17%
    Most of the time
    28%
    Some of the time
    50%
    Never
    6%

  8. Do staff treat you with respect?

    Always
    50%
    Most of the time
    33%
    Some of the time
    17%
    Never
    0%

  9. Do staff follow up when you raise things with them?

    Always
    33%
    Most of the time
    44%
    Some of the time
    22%
    Never
    0%

  10. Are staff kind and caring?

    Always
    44%
    Most of the time
    44%
    Some of the time
    11%
    Never
    0%

  11. Do you have a say in your daily activities?

    Always
    39%
    Most of the time
    39%
    Some of the time
    22%
    Never
    0%

  12. How likely are you to recommend this residential aged care home to someone?

    Always
    28%
    Most of the time
    39%
    Some of the time
    33%
    Never
    0%

Questions and answer options are shown as the Department of Health, Disability and Ageing publishes them. Figures are rounded, so one question's answers may not add to 100.

Regulatory decisions

Source: Star Ratings, as at

The Star Ratings extract names the main regulatory decision that informs a home's Compliance rating. It may be a decision that is no longer in force.

Decision
Directions - To revise Plans for Continuous Improvements (PCI)
Applied
Ends

This is not a full compliance history. The Aged Care Quality and Safety Commission publishes its regulatory decisions at agedcarequality.gov.au.

Quality measures

Source: Star Ratings, as at · Measured January to March 2026

The Quality measures star rating is calculated from these areas of care. Each figure is the percentage of residents affected. Lower is better.

MeasureThis homeMedian across homes
Had a fall risk-adjusted39%30%
Major injury from a fall risk-adjusted2%1%
Pressure injuries risk-adjusted1%0%
Significant unplanned weight loss risk-adjusted11%7%
Restrictive practices used11%17%
Prescribed nine or more medicines40%35%
Antipsychotics without a psychosis diagnosis10%9%

* Risk-adjusted by the Department of Health, Disability and Ageing.

Median calculated by Aged Care Compass across homes in this directory with a published figure.

Care minutes

Source: Star Ratings, as at · Measured January to March 2026

Care-minute targets reflect residents' assessed acuity; a higher target is not a higher standard.

Up to 10% of the registered nurse target can be met by enrolled nurses.

Actual care minutes
207 minutes per resident per day
Target care minutes
210 minutes per resident per day
Difference
-3 min
Actual registered nurse minutes
48 minutes per resident per day
Target registered nurse minutes
43 minutes per resident per day
Registered nurse difference
+5 min

Funding

Source: Service List, as at

Annual Commonwealth funding (2024-25)
$10,378,011.00
Funding per bed per day
$312.45 per bed per day

Provider

The Service List names Mercy Aged and Community Care Ltd, a charitable not-for-profit organisation, as its provider.

Sources: Service List, as at ; Star Ratings, as at .

All residential homes listed for Mercy Aged and Community Care Ltd

Other residential homes nearby

Up to 6 homes within 20 km in the same state, chosen by straight-line distance between Service List locations and listed by suburb.

All residential homes in Greater Shepparton, VIC

Data source

Service information: Service List, edition 2025-06-30.

Ratings, care minutes, quality measures, residents' survey answers and regulatory decisions: Star Ratings, edition 2026-08-01.

Provider registration: ACQSC provider register, edition 2026-08-13.

Photos: Mercy Health, copied . Is one of these yours?